Privacy Policy

This Privacy Policy explains how Cheshire Moving and Storage collects, uses, and protects the personal information you provide through our website at www.cheshiremoving.co.uk, and when you contact us or use our services.

We are committed to handling your personal information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR), and the Data (Use and Access) Act 2025, all as amended and in force.

Who We Are

Cheshire Moving and Storage is the data controller responsible for your personal information. This means we decide how and why your information is processed.

You can contact us at:

Cheshire Moving and Storage Unit 11, The Gateway Wirral International Business Park Old Hall Road Wirral CH62 3NX

Email: sales@cheshiremoving.co.uk

Telephone: 0151 343 1264

We are registered with the Information Commissioner’s Office (ICO) under registration number Z3113873.

Personal Information We Collect

The personal information we collect from you may include, but is not limited to:

• your name and title
• your postal address, email address, and other contact details
• your telephone number
• details of the property you are moving from and moving to
• information about the items you wish to move or store
• where relevant, payment and financial information, such as card details, bank details, and information needed to process payments or arrange finance
• any other information you choose to provide when you contact us or request a quote, product, or service

We collect this information mainly from what you enter on our website, such as through enquiry or quote forms, and from information you give us by phone, email, post, or in person.

How We Use Your Personal Information

We use your personal information for the purposes set out below, and we rely on the lawful bases shown for each one.

To provide you with the quotes, products, and services you have requested. Lawful basis: performance of a contract with you, or taking steps at your request before entering into a contract.

To manage our business, including administration, customer service, and improving our website, products, and services. Lawful basis: our legitimate interests in running and developing our business, where these are not overridden by your rights and interests.

To contact you about your enquiry, booking, or account. Lawful basis: performance of a contract, or our legitimate interests in responding to you.

To send you marketing about our products and services, where you have agreed to receive it or where we are otherwise permitted to do so. Lawful basis: your consent, or our legitimate interests in marketing to existing customers. You can opt out of marketing at any time.

To take and process payments. Lawful basis: performance of a contract.

To comply with our legal and regulatory obligations, including accounting, tax, and health and safety requirements. Lawful basis: compliance with a legal obligation.

Where we process any financial information or other sensitive details, we apply additional safeguards and only use that information for the specific purpose for which it was provided.

Who We Share Your Information With

We may share your personal information with:

• trusted suppliers and service providers who help us run our business and deliver our services to you, such as IT and website providers, payment processors, and removal or storage partners, who act on our instructions
• professional advisers, such as accountants and legal advisers, where necessary
• regulators, law enforcement, and other authorities where we are required or permitted to do so by law

We do not sell your personal information, and we do not provide it to mailing list companies. We will not otherwise disclose your personal information to third parties for their own marketing purposes without your consent.

Where we use suppliers who process personal information on our behalf, we put written agreements in place requiring them to keep your information secure and to use it only for the purposes we specify.

If our business, or part of it, is sold or transferred, your personal information may be transferred to the buyer as part of that transaction. We will take reasonable steps to ensure your information continues to be protected.

Cookies

Our website uses cookies and similar technologies to help it function and to understand how visitors use the site. Some cookies are essential for the website to work. Others, such as analytics and functionality cookies, are used to improve your experience. You can manage your preferences through our cookie banner or your browser settings. For full details, please see our separate Cookie Policy.

Links to Other Websites

Our website may contain links to other websites that we do not control. This Privacy Policy applies only to our website. We are not responsible for how other websites collect or use your personal information. Before providing any personal information on another website, you should read that site’s own privacy notice and terms of use.

International Transfers

We aim to keep your personal information within the UK. Where any of our suppliers process personal information outside the UK, we will make sure appropriate safeguards are in place so that your information receives a level of protection consistent with UK data protection law.

How Long We Keep Your Information

We keep your personal information only for as long as we need it for the purposes set out in this policy, and to meet our legal and regulatory obligations.

As a general guide:

• enquiry and quote information, where you do not become a customer, is kept for [insert period, for example 12 months]
• customer and contract information is kept for [insert period, for example 6 years] after the end of our relationship, to meet accounting, tax, and legal requirements
• marketing preferences are kept until you ask us to stop contacting you

When we no longer need your information, we securely delete or anonymise it.

How We Keep Your Information Secure

We maintain appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access, disclosure, or alteration. While we take all reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you have the following rights in relation to your personal information:

• the right to be informed about how we use your information
• the right to access the personal information we hold about you
• the right to have inaccurate information corrected
• the right to have your information erased in certain circumstances
• the right to restrict our processing of your information in certain circumstances
• the right to object to processing based on our legitimate interests, and to object to direct marketing at any time
• the right to data portability in certain circumstances
• rights relating to automated decision-making and profiling, where this applies
• the right to withdraw your consent at any time, where we rely on consent

To exercise any of these rights, please contact us using the details above. Access to your information is normally free of charge. We may ask you to confirm your identity, and we may ask for further information to help us locate what you are looking for. In limited circumstances, where a request is manifestly unfounded or excessive, we may charge a reasonable fee or decline to act, and we will explain why.

We will respond to your request within one month. Where a request is complex, or you have made several requests, we may extend this by up to two further months, and we will let you know if we need to do so.

How to Complain

If you have any questions, feedback, or concerns about how we handle your personal information, please contact us first using the details above. We take all complaints seriously, and we will acknowledge and respond to your complaint.

You also have the right to complain to the Information Commissioner’s Office (ICO), which regulates data protection in the UK. We would, however, appreciate the chance to address your concerns before you approach the ICO.

Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline: 0303 123 1113 Website: www.ico.org.uk

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. Any updated version will be posted on this page with a revised date. Please check this page periodically to stay informed.

Contact Us

If you have any enquiries, or wish to provide feedback about this policy, you can contact us by email, phone, or post:

Cheshire Moving and Storage Unit 11, The Gateway Wirral International Business Park Old Hall Road Wirral CH62 3NX

Email: sales@cheshiremoving.co.uk

Telephone: 0151 343 1264